Terms & Conditions

2. Scope Of Service

Manchester Airport Chauffeur provides pre-booked chauffeur services for airport transfers, business travel, private travel, hotel transfers, event travel and related executive transport requirements.

We are not a walk-up taxi rank service. Journeys must be arranged in advance, accepted by us and confirmed before travel.

Our service is designed around professional journey planning, agreed pickup details, suitable vehicle allocation and a structured booking process.

3. Quotations And Availability

Any quotation provided is based on the details available at the time. This may include the date, pickup time, pickup location, destination, route, vehicle type, passenger numbers, luggage requirements, waiting time and any special instructions.

A quotation does not guarantee availability unless the booking has been accepted and confirmed by us.

Prices may change if journey details change, if additional waiting time is required, if extra stops are added, if the route changes, or if the original information provided is incomplete or inaccurate.

4. Booking Confirmation

A booking is only confirmed once we have accepted the booking and issued confirmation by email, booking platform, text message or another agreed communication method.

The client must check the confirmation carefully and notify us immediately if any information is incorrect. This includes dates, times, flight numbers, addresses, passenger names, telephone numbers and luggage details.

We are not responsible for issues caused by incorrect or incomplete information supplied by the booker or passenger.

5. Payments

Payment requirements will be confirmed at the time of booking. Bookings may require full payment, part payment, a stored payment card, invoice approval, or another payment arrangement agreed by us.

Where payment is required before travel, the booking may not be treated as confirmed until the payment requirement has been met.

If payment is not received within the requested timeframe, we reserve the right to release the vehicle and cancel the provisional booking.

Corporate account and partner bookings may be subject to separate agreed payment terms.

6. Airport Pickups And Flight Monitoring

For airport arrivals, we may monitor the flight information provided by the client. Flight monitoring helps us plan chauffeur arrival times, but it does not remove the need for accurate booking information.

The client must provide the correct airport, terminal, flight number, scheduled arrival time and passenger contact number.

Where a flight arrives early, late, is diverted, or where baggage and security take longer than expected, the chauffeur schedule may need to be adjusted where possible.

Additional waiting time, parking charges or schedule changes may be chargeable where they fall outside the agreed booking terms.

7. Waiting Time

Waiting time is calculated from the agreed pickup time, unless a different arrangement has been confirmed in writing.

Airport collections may include a specified period of complimentary waiting time where this has been confirmed as part of the booking.

Once included waiting time has expired, additional waiting time may be charged at the applicable rate.

If a passenger cannot be contacted after a reasonable waiting period, the booking may be treated as a passenger no-show.

8. Passenger Responsibilities

Passengers are responsible for being ready at the agreed pickup time and location.

The client must provide a working mobile number for the passenger or booker. This is especially important for airport, hotel, event and private address collections.

Passengers must behave respectfully towards chauffeurs, vehicles, staff, suppliers and other road users.

We reserve the right to refuse travel or end a journey where behaviour is abusive, unsafe, unlawful, threatening, excessively disruptive or likely to damage the vehicle.

9. Luggage And Vehicle Suitability

The client must provide accurate passenger and luggage information before the booking is confirmed.

Vehicle suitability depends on passenger numbers, luggage volume, luggage size, mobility needs and comfort expectations.

If the luggage or passenger count exceeds the information provided, the chauffeur may be unable to complete the journey safely.

In these circumstances, we may need to arrange a larger vehicle where available, provide an additional vehicle where possible, or decline to carry items that cannot be transported safely.

10. Amendments To Bookings

Any requested amendment must be made as early as possible. This includes changes to pickup time, date, route, destination, flight number, passenger count, luggage, vehicle type or additional stops.

Amendments are subject to availability and may affect the final price.

We will make reasonable efforts to accommodate changes, but we cannot guarantee availability once a booking has been confirmed.

11. Cancellations And Refunds

Cancellation terms may vary depending on the type of booking, vehicle allocation, route, notice period, event demand, supplier commitments and any special arrangements made for the journey.

Where a cancellation policy has been stated on the quotation, invoice, booking confirmation or written correspondence, that cancellation policy will apply to the booking.

Short-notice cancellations, passenger no-shows and cancellations after a chauffeur or vehicle has been allocated may be non-refundable.

Refunds, where applicable, will usually be returned to the original payment method.

12. Passenger No-Shows

A passenger no-show occurs when the passenger does not arrive at the agreed pickup location within the permitted waiting period and cannot be contacted, or no longer requires the vehicle without formally cancelling the booking.

No-show bookings may be charged in full.

This applies to airport pickups, hotel pickups, private addresses, venues, stations, corporate locations and event collections.

13. Delays Outside Our Control

We will always aim to deliver the service professionally and punctually. However, some circumstances sit outside our direct control.

These may include severe traffic, road closures, accidents, weather conditions, police incidents, airport disruption, flight disruption, security alerts, public events, strikes, vehicle breakdown, passenger delays or force majeure events.

We will make reasonable efforts to reduce disruption and communicate where practical.

14. Vehicle Allocation And Substitution

We aim to provide the vehicle type agreed at the time of booking. However, vehicle allocation may occasionally need to change due to availability, operational requirements, safety considerations, breakdown, traffic disruption or supplier changes.

Where possible, we will provide a suitable alternative vehicle of a similar or appropriate standard.

Vehicle images shown on the website or in marketing material are for guidance and may not represent the exact vehicle assigned.

15. Child Seats

Child seat requirements must be discussed before booking.

Where legally required or requested, the parent, guardian or booker remains responsible for ensuring that the correct child seat is used for the child’s age, height and weight.

We may be able to assist with child seat arrangements where agreed in advance, but availability cannot be guaranteed unless confirmed.

16. Smoking, Food, Alcohol And Vehicle Care

Smoking and vaping are not permitted inside the vehicle.

Food and drink may be restricted at the chauffeur’s discretion, especially where there is a risk of spillage, staining or odour.

Passengers are responsible for any damage, excessive cleaning, soiling, spillage or loss caused during the journey.

Cleaning, repair or downtime costs may be charged to the client where appropriate.

17. Lost Property

We will make reasonable efforts to return lost property found in a vehicle.

Passengers remain responsible for their own belongings at all times.

Returning lost property may require courier costs, additional travel costs or collection arrangements.

18. Complaints And Service Issues

Any complaint or service issue should be raised as soon as possible, ideally during the journey or immediately after completion.

This allows us to investigate properly using booking records, chauffeur feedback, journey timings and communication history.

Complaints should include the booking reference, journey date, passenger name and a clear description of the issue.

19. Data Protection And Privacy

We process booking and passenger information to manage enquiries, confirm bookings, allocate chauffeurs, communicate journey details, take payment and provide the agreed service.

Personal data is handled in accordance with our Privacy Policy. For privacy and data protection purposes, Manchester Executive Travel Limited is the company responsible for personal information collected through this website, booking enquiries and related chauffeur service communications.

Clients should avoid sending unnecessary sensitive personal information unless it is directly relevant to the booking.

20. Website Information

We aim to keep website information accurate and up to date. However, service details, prices, availability, vehicle information and policies may change without prior notice.

Website content should not be treated as a confirmed booking agreement unless the details have been confirmed directly by us.

21. Third-Party Suppliers And Partner Services

Where necessary, we may work with trusted third-party operators, chauffeurs or suppliers to fulfil a booking.

Any third-party support will be arranged with the aim of maintaining suitable service standards, licensing requirements and journey suitability.

The client must still follow these Terms & Conditions when a booking is arranged through us.

22. Liability

We will take reasonable care when providing chauffeur services. However, we are not liable for losses caused by inaccurate booking details, passenger delay, missed flights, missed meetings, missed events, traffic disruption, road closures, airport disruption, weather events or circumstances outside our reasonable control.

Clients should allow suitable travel time for flights, meetings, events, check-in, baggage, security and venue access.

23. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute will be handled under the jurisdiction of the courts of England and Wales, unless another arrangement is required by law.