Privacy Policy For Manchester Airport Chauffeur

1. Who We Are

Manchester Airport Chauffeur is a trading website operated by Manchester Executive Travel Limited. We provide pre-booked chauffeur travel, airport transfers and executive transport services for private clients, business travellers and corporate users.

For data protection purposes, Manchester Executive Travel Limited is the data controller for personal information collected through this website, unless stated otherwise.

2. Information We Collect

We collect only the information reasonably required to respond to enquiries, prepare quotes, manage bookings and operate our business properly.

Information You Provide Directly

• Your full name.
• Email address.
• Telephone number.
• Pickup and drop-off details.
• Flight numbers, airport terminal details or arrival information where relevant.
• Journey date, time, passenger numbers and luggage details.
• Corporate booking details, if you are enquiring on behalf of a business.
• Any message or additional information you choose to include in an enquiry form.

Information Collected Automatically

• IP address.
• Browser type and device information.
• Pages visited and general website usage behaviour.
• Referral source, such as Google Search, paid ads or another website.
• Technical data used for security, analytics and website performance.

We do not intentionally collect special category data through our website forms. Please avoid sending medical, financial or highly sensitive personal information unless it is genuinely necessary for your travel arrangements.

3. How We Use Your Personal Information

We use personal information for practical, operational and lawful business purposes connected with chauffeur enquiries and bookings.

4. Lawful Basis For Processing

Under UK data protection law, we must have a lawful basis for collecting and using personal information. Depending on the context, we may rely on one or more of the following lawful bases.

• Contract: when processing is needed to provide a quote, arrange a booking or deliver a requested chauffeur service.
• Legitimate Interests: when processing is needed to operate, manage and improve our business, provided your rights do not override those interests.
• Legal Obligation: when we need to keep records for tax, accounting, regulatory or legal purposes.
• Consent: where consent is required, such as certain marketing preferences or optional cookie settings.

If you choose not to provide information required for a quote or booking, we may be unable to respond fully or provide the requested service.

5. Who We Share Personal Information With

We do not sell personal information. We only share information where needed to operate the website, respond to enquiries, manage bookings or meet legal obligations.

We May Share Information With:

• Booking and dispatch software providers.
• Approved chauffeurs or transport partners where needed to complete a booking.
• Payment processors, if payment is required.
• Website hosting, analytics, security and form management providers.
• Professional advisers, including accountants, legal advisers or insurers.
• Regulators, law enforcement or public authorities where legally required.

When booking details are shared with a chauffeur or approved partner, we limit the information to what is required to complete the journey safely and professionally.

6. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose it was collected. Retention periods may vary depending on the type of data and the reason it was collected.

• Enquiry records may be kept for a reasonable period to manage follow-up communication.
• Booking records may be kept for business administration, accounting and dispute handling.
• Invoice and financial records may be retained where required for tax and accounting purposes.
• Website analytics data may be retained in aggregated or pseudonymised form for performance monitoring.

When information is no longer required, we will delete it, anonymise it or securely archive it where appropriate.

7. Cookies, Analytics And Website Tracking

Our website may use cookies and similar technologies to make the site work properly, improve performance, understand visitor behaviour and support security features.

Types Of Cookies We May Use

• Essential cookies: required for the website to function correctly.
• Analytics cookies: used to understand page visits, traffic sources and website performance.
• Security cookies: used to protect forms, prevent spam and reduce misuse.
• Marketing cookies: used only where relevant to advertising, remarketing or campaign measurement.

You can usually control cookies through your browser settings. Blocking some cookies may affect how the website functions.

8. How We Protect Your Information

We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse or alteration.

• Access to enquiry and booking information is limited to those who need it.
• Website security tools may be used to reduce spam, abuse and malicious activity.
• Personal information is handled only for legitimate business purposes.
• Where third-party systems are used, we expect them to apply suitable data protection and security standards.

No website or online system can be guaranteed as completely secure. However, we take privacy and data handling seriously and review our processes where appropriate.

9. Your Data Protection Rights

Under UK data protection law, you have rights in relation to your personal information. These rights may include:

• The right to access personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal information in certain circumstances.
• The right to restrict how we use your information in certain circumstances.
• The right to object to certain uses of your information.
• The right to data portability where applicable.
• The right to withdraw consent where processing is based on consent.

These rights are not absolute and may depend on the lawful basis for processing, operational requirements and legal obligations.

10. Complaints And The ICO

If you have a concern about how we handle your personal information, please contact us first so we can review and respond to your concern.

You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection matters.

• Information Commissioner’s Office
• Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Website: ico.org.uk

11. Contact Us About Privacy

To contact us about this Privacy Policy or to make a data protection request, please use our contact page and include “Privacy Request” in your message.

Website: https://manchesterairportchauffeur.co.uk/contact/

Business: Manchester Executive Travel Limited, operating Manchester Airport Chauffeur.